Returns Policy

We are unable to accept part used returns of food, engraved ID tags, damaged products (unless delivered damaged) or veterinary medicines

The product must be in its original packaging, unopened and in a re-saleable condition and the cost of collection or return will remain at your charge. We only accept returns for products that have been purchased through us.

Medicines: We regret that we cannot, by law, accept returns of any medication including all flea treatments and wormers. If you return a medicine to us all we can do is dispose of it for you as it cannot be resold.

If you cancel, you must return the goods to us at your own expense. You are responsible for the risk of loss or damage when you return goods, so you should take out enough postal insurance to cover their value. If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

We regret that we cannot accept cancellations of contracts for the purchase of engraved ID Tags, damaged products unless delivered damaged, part used food items, or other perishable goods, veterinary medicines unless they arrive damaged, faulty or not the item ordered.

if you wish to exchange your product for another of equal value / different size / colour you must return the goods to us at your own expense, you will also be billed for the reshipping of the exchanged product.

This returns policy does not affect your statutory rights